Error installing

Jan 12, 2014 at 12:55 AM
Hi. I'm not a developer, but I really would love to get this program installed! So hopefully you'll forgive me if I'm doing something stupid. When I download and try to install I get an error:

"There is a problem with this windows installer package. A DLL required for this install to complete could not be run."


Its on windows 8.

Any ideas?
Coordinator
Jan 13, 2014 at 5:22 PM
Hello rian80.,

You can help me to diagnose the problem by running the installation using msiexec, a small utility included with window (http://technet.microsoft.com/en-us/library/cc759262%28WS.10%29.aspx)

Here's the steps:
  1. Download the installer (VrPlayerSetup.msi) and place it in a temporary directory (c:\temp)
  2. Open a command prompt (press windows key, type cmd and click on command prompt)
  3. Type the command:
msiexec /i "c:\temp\vrplayersetup.msi" /Lime "c:\temp\logfile.txt"
After, send me the generated log file located in c:\temp\logfile.txt and I will see what I can do!

Best regards,

-Stephane
Jan 13, 2014 at 5:30 PM
Thanks for the help! I'll send the log file via email.
Feb 20, 2014 at 5:01 PM
Edited Feb 20, 2014 at 5:02 PM
=== Logging started: 20-Feb-14  11:35:12 ===
Action start 11:35:12: INSTALL.
Action start 11:35:12: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
Action ended 11:35:12: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
Action start 11:35:12: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
Action ended 11:35:12: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
Action start 11:35:12: DIRCA_CheckFX.
CustomAction DIRCA_CheckFX returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 16 pixels height.
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog, 
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  Action DIRCA_CheckFX, entry: CheckFX, library: C:\Users\Luis\AppData\Local\Temp\MSI38F9.tmp 
MSI (c) (B0:40) [11:35:16:135]: Product: VR Player -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  Action DIRCA_CheckFX, entry: CheckFX, library: C:\Users\Luis\AppData\Local\Temp\MSI38F9.tmp 

Action ended 11:35:16: DIRCA_CheckFX. Return value 3.
Action start 11:35:16: FatalErrorForm.
DEBUG: Error 2826:  Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 4 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right
DEBUG: Error 2826:  Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 4 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right
DEBUG: Error 2826:  Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 4 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 16 pixels height.
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 25 pixels height.
Action ended 11:35:18: FatalErrorForm. Return value 1.
Action ended 11:35:18: INSTALL. Return value 3.
=== Logging stopped: 20-Feb-14  11:35:18 ===
MSI (c) (B0:40) [11:35:18:283]: Windows Installer installed the product. Product Name: VR Player. Product Version: 0.5.1. Product Language: 1033. Manufacturer: StephaneLX. Installation success or error status: 1603.
Found solution to DIRCA_CheckFX error code 1157 on another developers post:

(http://sourceforge.net/p/googlesyncmod/support-requests/225/#899f)

Cheers!